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GDPR Statement

The GDPR (General Data Protection Regulation), effective from 25th May 2018, is an EU privacy law concerned with respecting the rights of individuals when processing their personal information. We take these regulations seriously and process your personal data in accordance with these regulations in an open, honest and transparent way.

How & what data we may gather

Information you provide to us directly:

When you use us we will need to record & store personal data that is relevant to the service we offer you.


Information we get from third parties:

The majority of the information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as those publicly available through Companies House or Credit Check companies. We use this information to supplement the personal data we already hold about you, in order to better inform and improve our service to you.

The personal data that we hold may include identifiable information about you, such as your name, email, address, telephone number, etc.

If we don’t collect your personal data, we may be unable to provide you with all our services.

How we process your data

We use your data to perform a contract or to manage our relationship with you.


Where we have legitimate interests to process the personal data and they’re not overridden by your rights, or in accordance with a legal obligation.


We are committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens.

How we may share your data

Personal data will not be sold or traded to third parties.


There will be occasions when we need to share your personal data with third parties. We will only disclose relevant personal data to third party service providers who assist and enable us to deliver your contract with us, for example; construction consultants who can advise you on your project; Regulatory bodies, for example the submission of Building Regulation Applications, Planning Applications through the Planning Portal, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure.


On completion of your project, we may request your permission to use as a reference for future clients. We will always seek your permission in advance of this.


The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements and to comply with our professional indemnity requirements).

We will retain your personal data for as long as we have a relationship with you and we have a legal requirement to retain project information for 6 years after project completion. Following that period, we’ll make sure it’s deleted or anonymised.


We will remove information from any enquiries that do not transfer to a contractural project within 90 days.

Your rights

You have the right to:


Know what personal data we hold about you, and to make sure it’s correct and up to date.

Request a copy of your personal data, or ask us to restrict processing your personal data or delete it.

Object to our continued processing of your personal data.

You can exercise these rights at any time by sending an email to

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

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